Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher before visiting us. We operate a collection in-person service.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice 0808 2082138‭‬, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly.

2. Arrange a visit to a referral agency.

Hendon Job Centre

Tel: 0800 1690190 / Add: Crown Building, 10 Finchley Ln, London NW4 1DP

Welfare Reform Task Force

Tel: 020 8359 2442 / Add: 1255 High Rd, Whetstone, London N20 0LR

Barnet Homes

Tel: 020 8080 6587 / Add: Barnet House, 1255 High Rd, London N20 0EJ

Westminster Drug Project

Tel: 0300 303 2866 / Add: Ground Floor, Dennis Scott Unit, Edgware Community Hospital, Burnt Oak Broadway, Edgware, HA8 0AD

NHS Community Nurse Barnet

Tel: 0300 020 0655

Communities Trust The Graham Park One Stop Shop

Tel: 020 8200 3014 / Add: The Concourse, 4, London NW9 5XB


Tel: 020 8359 7200 / Add: 184 Cricklewood Ln, Cricklewood, London NW2 2DX or Burnt Oak Library, Watling Ave, Burnt Oak, Edgware HA8 0UB

if you are living in the Child’s Hill, Golders Green or Temple Fortune area and require help, please contact:
Mutual Help 020 31377488 / [email protected]

Or Jesus House 020 3887 3982


3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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